These plans also come with premium support, and the ability to share your subscription with family members. Google One (opens in new tab) is an all-in-one subscription service for individual users that increases your storage space with Gmail, Photos, and Drive. Either service comes with worthwhile enhancements to your cloud storage experience, with higher storage space, more features, and priority support. You can upgrade your free plan with Google Drive by purchasing a subscription to Google One or Google Workspace. However, both cloud storage services do a pretty good job providing support to their customers. When it comes to customer service, Google Drive claims a slight upper hand over Microsoft OneDrive with its tier-based support system and faster response time. The community forum is particularly active, and frequented by members of the company’s customer service team. While queues are slightly longer and you can expect to have to wait a little here, a paid subscription does guarantee that your query will be addressed sooner. Microsoft OneDrive support can be contacted through the company website: either via the community forums, the chatbot, or the general support hotline. With a paid subscription to Google Workspace, this waiting period is reduced even further. The typical response time for company support is less than one business day. There’s even a community forum where you can ask questions of other members and Google staff, should the need arise.
You will also have access to a knowledge center with guides and how-tos to help get you started. Google Drive comes packed with a state-of-the-art, multilingual support system that can be contacted via phone, chat, or email.
0 kommentar(er)
